1. GENERAL

We are an immigration services provider. We charge fees in return for our skills and expert knowledge of the South African immigration system.

We provide advice, prepare and submit documents and do the necessary follow-ups which are intended to obtain any permit, visa, endorsement to a permit or visa, entry clearance, police clearance, extension or document or certificate incidental to any of the aforementioned.

We undertake to provide the services to the best of our ability. However, any country reserves the right to refuse a permit or visa to any person.  We cannot guarantee that a client’s visa or permit application will be successful.

We are under no obligation to commence or undertake any work until the required fees have been paid and the requested information has been provided. We will refund a client’s money where fairness dictates that a refund is due in full or in part.

2. WARRANTY

We warrant that we have the skills and expertise to provide the service which you have paid for.

The client warrants that all information provided to us is and/or shall be true, correct and accurate and we cannot be held liable whatsoever in respect of incorrect information received from or on behalf of the client. If the client is untruthful, then all benefits to the client under this agreement will be forfeited.

We may request additional information from time to time. The client undertakes to co-operate in providing this information when requested to do so.

3. LIMITATION OF LIABILITY

We cannot be held liable for any loss, damage or injury caused or sustained, except where we have been grossly negligent, provided always that we shall never be liable for any consequential, indirect or special losses and/or damages (including loss of profits).

We are not the decision-maker in any application process and consequently we cannot be held responsible for decisions made by any government authority. Should any application be unsuccessful, we shall, where such decisions are reasonable disputable, make representations to the appropriate government authority to review the decision, should the client wish it.  The cost to the further representations will be for the client’s account.

4. INTELLECTUAL PROPERTY

No one may sell, rent, lease, sublicense, distribute, transfer, copy, reproduce, download, display or modify our intellectual property or any portion thereof without our consent. No one may prepare any derivative work based on our intellectual property.

5. PAYMENT

Unless otherwise agreed in writing, our fees are payable before we provide any service to the client. The entire balance due by the client to us shall be payable before the client’s application is submitted.  We may withhold the provision of services, submitting the client’s application and/or exercise a lien on any documents if any funds are owed to us. Our invoices are payable free from exchange, bank charges and set off.

6. REFUNDS

We believe in seeking a fair outcome when a decision has been made to end the relationship with a client.  If it is fair for a full or partial refund to be given, for example if a client falls seriously ill or passes away; experiences a fundamental and unforeseen change of circumstances or if we fail to provide expert service, we encourage a discussion on a refund.

Unfortunately, no refunds will be paid in respect of matters outside of our control, where we have not been at fault (for example if there has been a change in laws or government regulations, rules or procedures) or where the client has caused an application to be stale for a period of 6 (six) months or more (12 months or more in respect of Corporate Visa instructions.)

Our administration fees and charges are as follows:

• R150 to refund money into a South African bank account;
• R150 if we do not receive a reply within 7 calendar days of contacting a client requesting bank account details for purposes of a refund;
• R150 if a client provides incorrect or incomplete bank account details for purposes of a refund;
• R300 plus bank charges to refund trust money into an international bank account; and
• R150 to close a file.

7. FORCE MAJEURE

Some factors are outside of our control and may affect the service that we provide to you. We will apply our best endeavours to perform our obligations in a timely manner, but cannot be held responsible for any delays caused by third parties, natural disasters, explosions, fires, floods or any factor beyond our reasonable control.

8. GOVERNING LAW

This agreement shall be governed by and construed in accordance with the law of the Republic of South Africa.

9. GOOD FAITH

The Parties undertake to act in utmost good faith towards each other.